Return and Exchange Policy

You can return or exchange your newly purchased product within 14 days if purchased from the website and 7 days if purchased from the showroom, from the date of purchase or the date of delivery (for home delivery products), provided it is unused and in its original condition, with the original invoice/electronic receipt, and according to the following terms and conditions:

In-Store Return Policy

Product Condition

  • The product is in its original packaging, sealed, and unopened.
  • The product is not working due to a manufacturing defect.
  • The product's original box was opened, and the original seal was removed, but the product is still unused.

Payment Refund Duration and Method:

  • If you received your product(s) from the eXtra delivery team, please contact us .
  • If you collected your product(s) from one of our stores, you must return to the same store.
  • Refunds will be processed using the same payment method used for the purchase.
  • Credit card refunds might take 7 to 14 working days to be processed, depending on the customer's bank.

Excluded Products:

We apologize, but returns or exchanges are not accepted for the following cases:

  • The product has been used.
  • The product has been installed.
  • Products that are broken or defective due to misuse (e.g., fractures, scratches, misuse) will be assessed by the extra team.
  • Personal care products.
  • Games and computer software.
  • Inks and printing papers.
  • AS IS products.